Where can I access App Settings?
Once you have logged into the FYC app and selected the appropriate Home Screen, you will see a "Gear" icon in the upper right hand corner of the screen. When you click on the "Gear" icon, you will be taken to the settings menu that includes "SUPPORT," "APP SETTINGS," "TERMS OF USE," and "PRIVACY POLICY." Click on "AP…
Why do I have to download each film on multiple devices?
Each time you download a film, that download will only be available on the specific device you are using. Films that are not downloaded onto your account, which means they are not available across multiple devices.
Why is there a watermark on the film?
Each of the films available on the FYC app is digitally watermarked and traceable back to you, the member. This is to prevent any unwanted duplication or dissemination of the digital content to any third parties. All content included in the FYC App is visibly and invisibly watermarked with your unique Login Code, IP …
Login Issue on Smaller iPhones - 4, 5, 5S, 6, 6S, SE [FIXED IN 2018.11.2]
There is a known bug in **iOS Ver. 2018.11.1** on smaller iPhones which affects the users' ability to login. The bottom UI elements are overlapping the Login button so when the user clicks "Log In" they are accidentally hitting the "Terms of Use" external link. **Fix:** THIS ISSUE WAS FIXED IN BUILD 2018.11.2! **Wor…
How can I remove the content that I just downloaded?
You have the option of removing each download individually by clicking on the "Remove" button which can be found by clicking on a specific title. You also have the option of removing all of your downloads at once by either logging out of the app or going into the apps settings. Logging out of the app will always dele…
Why does my app keep crashing?
If you have a valid Login ID and are unable to launch the FYC app, you may be on an unsupported platform. Make sure you are on a supported device and operating system: * **iOS (iPhone & iPad):** iOS 11.2 or newer * **Android (Phone & Tablet): **Android 4.4 (KitKat) or newer * **tvOS: **Apple TV 4th Gener…
Is the FYC app available internationally?
The FYC app is available internationally. However, please note we only offer live support in specific regions at this time. We encourage international users to contact us via chat through our desktop or mobile app or email us at [[email protected]][1] for additional support or if you have any questions. [1]: mailto…
Can I enable surround sound?
For the FYC App all movies are in Stereo Sound.
How do I remove the content I downloaded?
There are two ways to delete downloads in the FYC app: **_To delete an individual film:_** * If you have already downloaded the desired film and are ready to delete, simply go to the film's page and click on the 'Delete' (trash bin) icon to clear your download. You will receive a prompt asking to confirm if you wo…
What is the download button for?
The FYC App features "Offline Mode" which allows you to download content in advance so you can watch it when you are in a location that might not have an internet connection (like on a plane). This feature is also useful if only a cellular connection is available and you don't want to use your data plan. In these case…
