Why is there a watermark on the film?
Each of the films available on the FYC app is digitally watermarked and traceable back to you, the member. This is to prevent any unwanted duplication or dissemination of the digital content to any third parties. All content included in the FYC App is visibly and invisibly watermarked with your unique Login Code, IP…
Is the FYC app available internationally?
The FYC app is available internationally. However, please note we only offer live support in specific regions at this time. We encourage international users to contact us via chat through our desktop or mobile app or email us at [email protected] for additional support or if you have any questions.
How long will the movies be available in the FYC app?
Films available in the FYC app will be available for viewing January 21st, 2021 thru April 30th, 2021 ( pending on guild voting periods).
What are the hours for FYC Support?
During the theatrical award season from January 21st 2021 though April 30th, 2021 we operate our support center 24 hours a day seven days a week. Our FYC Support Team is always monitoring inquiries to ensure you receive a response in a timely manner. If you should reach our support team after hours (availability v…
Why should I use the FYC app?
The FYC App was created to facilitate the viewing of Film & TV content by guild members for industry award consideration. No need to wait for DVD delivery -- available FYC titles are only a tap away on your mobile device or desktop, accessible wherever you are!
Does the FYC app have Closed Captioning? How do I enable them?
Closed Captioning is available for each of the films offered in the FYC app. Once you begin playing one of the films, the closed captioning feature will be available in the playback settings, located at the bottom of the screen. From this menu you will have the option of toggling captions on or off. On the Desktop, …
How do I get support for the FYC App if I’m locked out?
If you have been locked out of the FYC app, you can access support from the login page by clicking the 'Help' button at the bottom of the screen. You will be redirected to the FYC FAQ page.
What platforms is the FYC App available on?
Supported Operating Systems and Platforms Our FYC app uses new technology for DRM (Digital Rights Management) and as such we only support some of the most recent Operating Systems including: * iOS (iPhone & iPad): iOS 13 or newer. * Android (Phone & Tablet): Android 6 (Marshmallow) or newer. * Desktop: Mac OS…
How do I get support for the FYC App?
If you’re having trouble with the FYC App, there are several ways to access support: SUPPORT OPTIONS * FAQ - Need a quick answer? Please visit our FAQ section as many answers to commonly asked questions can be quickly located here. * LIVE CHAT SUPPORT - Can't find the answer in our FAQ's ? You can begin a li…
