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FYC Support is available Monday through Friday, 9am-6pm Pacific.

Showing articles from Support Ticket tag

Why is there a watermark on the film?

Each of the films available on the FYC app is digitally watermarked and traceable back to you, the member. This is to prevent any unwanted duplication or dissemination of the digital content to any third parties. All content included in the FYC App is visibly and invisibly watermarked with your unique Login Code, …

Is the FYC app available internationally?

The FYC app is available internationally. If you are experiencing access issues, please reach out to support for assistance.

How long will the movies be available in the FYC app?

Films available in the WBFYC app will be available for viewing November 2025 thru March 2026 ( or as noted by your guild).

Does the FYC app have Closed Captioning? How do I enable them?

Closed Captioning is available for each of the films offered in the FYC app. Once you begin playing one of the films, the closed captioning feature will be available in the playback settings, located at the bottom of the screen. From this menu you will have the option of toggling captions on or off. On the Desktop, …

How do I contact FYC Support?

During the theatrical award season, our support agents are online:  9am-6pm Pacific, Monday through Friday.  Our FYC Agents are eager to ensure you receive a timely response. * FAQ - Need a quick answer? Please visit our FAQ section as many answers to commonly asked questions can be quickly located here. * EM…

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