Why do I have to download each film on multiple devices?
Downloads are saved within the WBFYC app, on the specific device you are using. Films are not directly downloaded to your account or your personal device.
Why is there a watermark on the film?
Each of the films available on the FYC app is digitally watermarked and traceable back to you, the member. This is to prevent any unwanted duplication or dissemination of the digital content to any third parties. All content included in the FYC App is visibly and invisibly watermarked with your unique Login Code, …
Where can I access App Settings?
Once you have logged into the FYC app and selected the appropriate Home Screen, you will see a "Gear" icon in the upper right hand corner of the screen. Click on the "Gear" icon. You will be taken to the settings menu which includes: " SUPPORT ," " APP SETTINGS ," " TERMS OF USE ," and " PRIVACY POLICY ." Click on…
Why does my app keep crashing?
If you are unable to launch the FYC app, you may be using an outdated version of the app or accessing on an unsupported platform/operating system. Please verify you have the most recent version. WBFYC is available for download for the devices/OS below: * iOS (iPhone & iPad): iOS 15+, macOS 12+ * Android (Mob…
Is the FYC app available internationally?
The FYC app is available internationally. If you are experiencing access issues, please reach out to support for assistance.
How do I remove my downloads?
There are two ways to remove downloads in the FYC app: To remove an individual download (single title): * If you have downloaded the desired film and are ready to remove, simply go to the film's page and in the lower corner of the screener, click the checkmark. This will reveal the option to delete your offline do…
How long will my downloads be available? Do my downloads expire?
The default license for downloaded content is two weeks and is not limited to a specific number of views. That means you can watch the content as many times as you like. If you are offline for longer than two weeks you will receive a notification letting you know the content is no longer available for viewing until …
Can you change the Offline Download Mode Download Quality?
Yes! To change download quality (for those with slow loading connections): * Click Gear icon in the upper right corner of your screen (desktop and mobile). * Click on 'App Settings' to access your download settings. To delete offline downloads: * Click Gear icon in the upper right corner of your scree…
Can I enable surround sound?
For the FYC App all movies are in Stereo Sound.
Video content won't play!
If you have successfully installed the app and you are not able to see any content when you click the "Play" button there are three things to verify first: Do you have an active Internet Connection ? Is your internet working properly? This is important because a Wi-Fi signal might appear to be working but not h…
