Is the FYC app available internationally?
The FYC app is available internationally. However, please note we only offer live support in specific regions at this time. We encourage international users to contact us via chat through our desktop or mobile app or email us at [email protected] for additional support or if you have any questions.
Apple TV (4th Gen) Remote App Issues
If the Apple TV doesn't respond to commands from a device with the remote app installed, the device may be unpaired or it may need to be re-paired. Device Is Unpaired You can check to see if your phone or tablet is listed under 'Remote App and Devices' by going to Settings > Remotes and Devices > Remote App and Dev…
How long will the movies be available in the FYC app?
Films available in the FYC app will be available for viewing January 21st, 2021 thru April 30th, 2021 ( pending on guild voting periods).
Where are film downloads saved?
When you download a film for offline viewing via the FYC App, downloads are saved within the app and they are intentionally hidden and encrypted. If you go offline (limited to no internet connections, i.e: on an airplane) the movie will still be available for play. To delete a downloaded film, click the 'delete' tra…
What titles are available on the FYC App?
Members will only be able to view titles up for nomination based on their respective guild(s). * Note: If you appear to be missing titles and you are a member of multiple guild(s) or Critic's groups, you may have received multiple codes. Please ensure you are using the code which corresponds with your group or gu…
What are the hours for FYC Support?
During the theatrical award season from January 21st 2021 though April 30th, 2021 we operate our support center 24 hours a day seven days a week. Our FYC Support Team is always monitoring inquiries to ensure you receive a response in a timely manner. If you should reach our support team after hours (availability v…
Why does FYC.COM take me to a different website?
Warner Bros. operates two FYC Awards portals: one for Theatrical and one for Television. The FYC App bridges both Theatrical and Television so we have links to it on both portals. We may eventually have only one awards portal but for now there are two! You will notice that there is a section to take you to our FYC A…
Is the Amazon Fire Tablet supported on FYC?
The Amazon Fire Tablet uses the Amazon App Store and NOT the Google Play Store. To use the FYC app on these devices you will need to install the Google Play Store so you can download our app. Once Google Play is installed please click here for instructions on downloading the FYC app.
How do I remove my downloads?
There are two ways to remove downloads in the FYC app: To remove an individual download (single title): * If you have downloaded the desired film and are ready to remove, simply go to the film's page and in the lower corner of the screener, click the checkmark. This will reveal the option to delete your offline do…
How long will my downloads be available? Do my downloads expire?
The default license for downloaded content is two weeks and is not limited to a specific number of views. That means you can watch the content as many times as you like. If you are offline for longer than two weeks you will receive a notification letting you know the content is no longer available for viewing until …
