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Home > FYC Screeners- Apple TV > Problem Connecting to the iTunes Store (Apple TV 4th Gen)
Problem Connecting to the iTunes Store (Apple TV 4th Gen)
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If the following error message appears when trying to view content, you may not be connected to the network.

"There was a problem connecting to the iTunes Store to restore the purchase. Please try again later." 


  • First, press the 'menu' button until all of the apps are displayed.
  • Next, navigate to Settings > Network.
  • Wi-Fi should be the first option at the top of the page and will cause the TV to search for and display all of the networks that are available. 
  • Scroll to and select the network you would like to use. * Please note: you may be prompted to enter a password.*
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