Windows won't let me install the Desktop App
_**Issue: **_** **When attempting to run a new version of the Windows Desktop app, a blue warning popup may appear with the following message: _"__Windows protected your PC: __Microsoft Defender SmartScreen prevented an unrecognized app from starting. Running this app might put your PC at risk"_ This can occur immed…
Where can I access App Settings?
Once you have logged into the FYC app and selected the appropriate Home Screen, you will see a "Gear" icon in the upper right hand corner of the screen. When you click on the "Gear" icon, you will be taken to the settings menu that includes "SUPPORT," "APP SETTINGS," "TERMS OF USE," and "PRIVACY POLICY." Click on "AP…
Why do I have to download each film on multiple devices?
Each time you download a film, that download will only be available on the specific device you are using. Films that are not downloaded onto your account, which means they are not available across multiple devices.
Why is there a watermark on the film?
Each of the films available on the FYC app is digitally watermarked and traceable back to you, the member. This is to prevent any unwanted duplication or dissemination of the digital content to any third parties. All content included in the FYC App is visibly and invisibly watermarked with your unique Login Code, IP …
How can I remove the content that I just downloaded?
You have the option of removing each download individually by clicking on the "Remove" button which can be found by clicking on a specific title. You also have the option of removing all of your downloads at once by either logging out of the app or going into the apps settings. Logging out of the app will always dele…
Why does my app keep crashing?
If you have a valid Login ID and are unable to launch the FYC app, you may be on an unsupported platform. Make sure you are on a supported device and operating system: * **iOS (iPhone & iPad):** iOS 11.2 or newer * **Android (Phone & Tablet): **Android 4.4 (KitKat) or newer * **tvOS: **Apple TV 4th Gener…
Can I enable surround sound?
For the FYC App all movies are in Stereo Sound.
How do I remove the content I downloaded?
There are two ways to delete downloads in the FYC app: **_To delete an individual film:_** * If you have already downloaded the desired film and are ready to delete, simply go to the film's page and click on the 'Delete' (trash bin) icon to clear your download. You will receive a prompt asking to confirm if you wo…
How long will the movies be available in the FYC app?
Films available in the FYC app will be available for viewing January 21st, 2021 thru April 30th, 2021 (_pending on guild voting periods)._
How long will my downloads be available? Do my downloads expire?
The default license for downloaded content is two weeks and is not limited to a specific number of views. That means you can watch the content as many times as you like. If you are offline for longer than two weeks you will receive a notification letting you know the content is no longer available for viewing until y…
