Why did my download disappear?
If your download is no longer available, it may have expired after 2 weeks or you may have logged out of the application. The download expires after 2 weeks or when you log out of the FYC app. Please keep in mind that downloads will be deleted from your app if you log out of the app. But don’t worry, the app will r…
Can I share my login code?
No. This is strictly forbidden. Due to anti-piracy restrictions, all titles that you are licensed to watch are watermarked both visibly and invisibly (forensically) with your Login Code, IP Address, and a unique identifier for tracking. If titles with your Login ID are used or accessed for unapproved purposes, we …
Is my Apple TV compatible for the FYC app?
The FYC app is currently compatible with 4th Generation Apple TV's and newer (4k) Need help confirming what version Apple TV you own? Visit the Apple Support page: Identify your Apple TV Model A quick way to determine if your device is compatible is to confirm the color of your Apple TV remote. If your Apple T…
Does the FYC app have Closed Captioning? How do I enable them?
Closed Captioning is available for each of the films offered in the FYC app. Once you begin playing one of the films, the closed captioning feature will be available in the playback settings, located at the bottom of the screen. From this menu you will have the option of toggling captions on or off. On the Desktop, …
How do I get support for the FYC App if I’m locked out?
If you have been locked out of the FYC app, you can access support from the login page by clicking the 'Help' button at the bottom of the screen. You will be redirected to the FYC FAQ page.
What platforms is the FYC App available on?
Supported Operating Systems and Platforms Our FYC app uses new technology for DRM (Digital Rights Management) and as such we only support some of the most recent Operating Systems including: * iOS (iPhone & iPad): iOS 13 or newer. * Android (Phone & Tablet): Android 6 (Marshmallow) or newer. * Desktop: Mac OS…
How do I get support for the FYC App?
If you’re having trouble with the FYC App, there are several ways to access support: SUPPORT OPTIONS * FAQ - Need a quick answer? Please visit our FAQ section as many answers to commonly asked questions can be quickly located here. * LIVE CHAT SUPPORT - Can't find the answer in our FAQ's ? You can begin a li…
Apple TV (4th Gen) No Sound
If sound is not being projected on your Apple TV, it may be due to an auxiliary equipment malfunction, a settings discrepancy, using the wrong audio mode, or using the wrong surround sound setting. Auxiliary Equipment Malfunction Ensure that volume is not muted and that the levels are properly configured by checkin…
How do I install the App?
To download the FYC app, select your device below: iOS (iPhone/iPad)- App Store Android (Phone/Tablet)- Google Play store Roku - Roku Channel Store Desktop/PC/Laptop- Select the corresponding download for your OS: Windows or Mac XBox One/ Xbox Series X|S tvOS (Apple TV HD #A1625 - Apple TV 4K #A1842): **Searc…
How do I watch movies on my TV with the FYC App?
This is the number one request we get here at the FYC Support Center. Due to content protection: - We currently don't allow AirPlay on certain titles from an iOS (iPhone/iPad) device to an Apple TV. - We also don't allow titles to be AirPlayed by mirroring a MacOS (laptop/desktop) device to an Apple TV, please …
