(Version 6.2 . Build 2023036)
How long will my downloads be available? Do my downloads expire?
The default license for downloaded content is two weeks and is not limited to a specific number of views. That means you can watch the content as many times as you like. If you are offline for longer than two weeks you will receive a notification letting you know the content is no longer available for viewing until y…
Can you change the Offline Download Mode Download Quality?
Yes! _To change download quality (for those with slow loading connections):_ * Click Gear icon ![][1] in the upper right corner of your screen (desktop and mobile). * Click on 'App Settings' to access your download settings. _To delete offline downloads:_ * Click Gear icon ![][1] in the upper right corner of…
Is the Amazon Fire Tablet supported on FYC?
The Amazon Fire Tablet uses the Amazon App Store and NOT the Google Play Store. To use the FYC app on these devices you will need to install the Google Play Store so you can download our app. Once Google Play is installed please click **[here][1]** for instructions on downloading the FYC app. [1]: http://support.…
Am I able to download on Apple TV?
Unfortunately, the offline download function is not supported on Apple TV devices. This feature is currently supported on the FYC app for Android (mobile), Desktop (Mac/PC), iOS (ipad/iphone)
Stream FYC with Chromecast
* * * _**What is Chromecast:**_ Your Chromecast gives you the ability to control the FYC application from your Android mobile device, your Apple mobile device (iPad, iPhone, and iPod touch), or your computer from a Chrome browser with the Google Cast extension installed. **_How to connect to Chromecast_** 1) Pl…
Can I share my login code?
**No.** **This is strictly forbidden.** Due to anti-piracy restrictions, all titles that you are licensed to watch are watermarked both visibly and invisibly (forensically) with your Login Code, IP Address, and a unique identifier for tracking. If titles with your Login ID are used or accessed for unapproved purpos…
Can I use my login code on multiple devices at once?
You may only be logged into one device, per session. If you are logged in on another device, the app will prompt you to end any previous session before allowing you to continue logging in on the device of your choice.
Video content won't play!
If you have successfully installed the app and you are not able to see any content when you click the "Play" button there are three things to verify first: **_Are you using one of the supported devices below?_** * **iOS (iPhone & iPad):** iOS 13 or newer * **Android (Phone & Tablet): **Android 4.4 (KitKat) or ne…
Does the FYC app have Closed Captioning? How do I enable them?
Closed Captioning is available for each of the films offered in the FYC app. Once you begin playing one of the films, the closed captioning feature will be available in the playback settings, located at the bottom of the screen. From this menu you will have the option of toggling captions on or off. On the Desktop, i…
Is my Apple TV compatible for the FYC app?
The FYC app is currently compatible with 4th Generation Apple TV's and newer (4k) _**Need help confirming what version Apple TV you own?**_ Visit the Apple Support page: [Identify your Apple TV Model][1] A quick way to determine if your device is compatible is to confirm the color of your Apple TV remote. If your A…
