UPDATE 1/14 12:30PM: The FYC Desktop App has now been fully updated and downloads and streaming have all been restored. You MUST update your app to Version 2019.1.1 by downloading the new version from https://wbfyc.com/app/ Thanks for your patience!

How do I get support for the WBFYC App?

We are here to help 24/7! If you’re having trouble with the WBFYC App, there are several ways to access support:


  • FAQ - Need a quick answer? Please visit our FAQ section as many answers to commonly asked questions can be quickly located here.  
  • LIVE CHAT SUPPORT - Can't find the answer in our FAQ's? You can begin a live chat with a member of our Support Team for assistance. To access chat, you may click on the gear icon in the upper right corner, select 'Support' and you will see the 'Chat With Support' option which will connect you with one of our friendly WBFYC support agents. You may also access Live Chat via our WBFYC FAQ page.
  • PHONE SUPPORT - We have set up local numbers in all of the main geographic locations that the WBFYC App serves. *NOTE* These local numbers are toll-free for most users but they are subject to local charges as per your individual cellular carrier's contract or local telephone service provider.                                                            

     Support Numbers:

Los Angeles: +1 (818) 334-2033

New York: +1 (347) 332-8000

London: +44 (20) 8037-6700

Toronto: +1 (647) 797-0084

Vancouver: +1 (778) 800-4049

Mexico City: +52 (55) 6599-0052

  • EMAIL SUPPORT - As all user identities are hidden from us by each Guild, we do not have a method for email support built in to the app.  If you would like to email us directly you can do so by emailing support@wbfyc.com
  • SUBMITTING A TICKET -  From the WBFYC FAQ page, click on "SUBMIT TICKET" in the upper right hand corner of the screen. Enter the subject of your ticket along with a brief description of the issue you are having. We will also need to gather a few basic pieces of information from you including your name, email address, and phone number (optional).

Please Note: This information is only used to keep track of issues related to the WBFYC app. We will never sell or share your information with any third parties.

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  • 10-Dec-2018