(Version 6.2 . Build 2023036)
Does the FYC app have Closed Captioning? How do I enable them?
Closed Captioning is available for each of the films offered in the FYC app. Once you begin playing one of the films, the closed captioning feature will be available in the playback settings, located at the bottom of the screen. From this menu you will have the option of toggling captions on or off. On the Desktop, i…
How do I get support for the FYC App?
If you’re having trouble with the FYC App, there are several ways to access support: **SUPPORT OPTIONS** * **FAQ** - Need a quick answer? Please visit our [FAQ ][1]section as many answers to commonly asked questions can be quickly located here. * **LIVE CHAT SUPPORT** - Can't find the answer in our [FAQ's][1]? …
What platforms is the FYC App available on?
_**Supported Operating Systems and Platforms **_ Our FYC app uses new technology for DRM (Digital Rights Management) and as such we only support some of the most recent Operating Systems including: * **iOS (iPhone & iPad):** iOS 13 or newer. * **Android (Phone & Tablet): **Android 6 (Marshmallow) or newer. * *…
Apple TV (4th Gen) No Sound
If sound is not being projected on your Apple TV, it may be due to an auxiliary equipment malfunction, a settings discrepancy, using the wrong audio mode, or using the wrong surround sound setting. **Auxiliary Equipment Malfunction** Ensure that volume is not muted and that the levels are properly configured by chec…
How do I install the App?
![][1] **To download the FYC app, select your device below:** **[iOS (iPhone/iPad)- App Store][2]** **[Android (Phone/Tablet)- Google Play store][3] ** **[Roku - Roku Channel Store][4]** **[Desktop/PC/Laptop- Select the corresponding download for your OS: Windows or Mac][5] [XBox One/ Xbox Series X|S][6]** **_…
How to download WBFYC Screeners on Apple TV
Please follow these steps to download the **FYC Screeners** app on your Apple TV: **_**Please note, the FYC app is only available for Apple TV Gen 4+_** **Here is a great link from Apple on how to determine which Apple TV you have:** [https://support.apple.com/en-us/HT200008][1] *********************************…
How do I watch movies on my TV with the FYC App?
This is the number one request we get here at the FYC Support Center. Due to content protection: - We currently don't allow AirPlay on **certain titles** from an iOS (iPhone/iPad) device to an Apple TV. - We also don't allow titles to be AirPlayed by mirroring a MacOS (laptop/desktop) device to an Apple TV, please…
How do I log in?
Go to [https://wbfyc.com/app/][1] and download the FYC app. Once the Desktop, iOS, Android or Apple TV **FYC **app is downloaded you will see the following page: ![][2] Insert your login code provided by your guild and click **"LOG IN"** [1]: https://wbfyc.com/app/ [2]: https://hf-files-oregon.s3.amazonaws.co…
Apple TV (4th Gen) HDCP Error
_**Issue: **_** **When attempting to play content, a black screen appears with the following error message: _"HDCP isn't supported by your HDMI connection. This content requires HDCP for playback." _ **Troubleshooting steps:** _**Check HDMI Cable/Turn Off/On Apple TV and Receiver**_ * Unplug the HDMI cable then …
