Windows won't let me install the Desktop App
_**Issue: **_** **When attempting to run a new version of the Windows Desktop app, a blue warning popup may appear with the following message: _"__Windows protected your PC: __Microsoft Defender SmartScreen prevented an unrecognized app from starting. Running this app might put your PC at risk"_ This can occur immed…
Where can I access App Settings?
Once you have logged into the FYC app and selected the appropriate Home Screen, you will see a "Gear" icon in the upper right hand corner of the screen. When you click on the "Gear" icon, you will be taken to the settings menu that includes "SUPPORT," "APP SETTINGS," "TERMS OF USE," and "PRIVACY POLICY." Click on "AP…
Apple TV (4th Gen) Remote Not Responding
If the Apple TV doesn't respond to remote commands, it may be due to a low battery, the remote may be un-paired, or it may be due to a software glitch. **Low Battery** Your remote's battery may be out of power. Plug a lightning cable into the port at the front narrow end of the remote to charge it with an AC adapter…
Why do I have to download each film on multiple devices?
Each time you download a film, that download will only be available on the specific device you are using. Films that are not downloaded onto your account, which means they are not available across multiple devices.
The Apple TV (4th Gen) cannot find WiFi network
If the Apple TV cannot find a WiFi network when there should be one in range, this may be due to an automatic connection failure or network information mismatch. _**Automatic Connection Failure**_ If the network you are trying to use isn't listed, you can scroll to the bottom of the list and select the 'Other...' op…
Why is there a watermark on the film?
Each of the films available on the FYC app is digitally watermarked and traceable back to you, the member. This is to prevent any unwanted duplication or dissemination of the digital content to any third parties. All content included in the FYC App is visibly and invisibly watermarked with your unique Login Code, IP …
What if I lost my token code?
Please reach out to FYC support and we'll work on locating the code.
Login Issue on Smaller iPhones - 4, 5, 5S, 6, 6S, SE [FIXED IN 2018.11.2]
There is a known bug in **iOS Ver. 2018.11.1** on smaller iPhones which affects the users' ability to login. The bottom UI elements are overlapping the Login button so when the user clicks "Log In" they are accidentally hitting the "Terms of Use" external link. **Fix:** THIS ISSUE WAS FIXED IN BUILD 2018.11.2! **Wor…
How can I remove the content that I just downloaded?
You have the option of removing each download individually by clicking on the "Remove" button which can be found by clicking on a specific title. You also have the option of removing all of your downloads at once by either logging out of the app or going into the apps settings. Logging out of the app will always dele…
Why does my app keep crashing?
If you have a valid Login ID and are unable to launch the FYC app, you may be on an unsupported platform. Make sure you are on a supported device and operating system: * **iOS (iPhone & iPad):** iOS 11.2 or newer * **Android (Phone & Tablet): **Android 4.4 (KitKat) or newer * **tvOS: **Apple TV 4th Gener…
